Legal
Refund Policy
Draft — last updated 3 September 2026. Not yet reviewed by a legal advisor. The refund stance below is a conservative default — this is the one page most worth deciding deliberately rather than accepting as-is.
Free plan
The Free plan never requires payment, so there's nothing to refund on it.
Pro subscription
Pro is billed monthly in advance. You can cancel any time from the Billing tab — cancelling stops future renewals, and you keep Pro access for the rest of the period you've already paid for.
We don't offer refunds for the unused portion of a billing period you've already paid for. If something's gone wrong on our end — a billing error, a duplicate charge, or the service genuinely not working as described — contact us at admin@fluency-first.co.uk and we'll sort it out directly.
How to cancel
Go to the Billing tab in your dashboard and select "Manage billing" to cancel, update your payment method, or view past invoices.